At Media Oclock, we strive to provide our clients with exceptional service and results. However, we understand that there may be circumstances where a refund is necessary. Please read the following refund policy carefully to understand our procedures and guidelines.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Service Non-Delivery: If we fail to deliver the agreed-upon services within the specified timeframe.
- Service Dissatisfaction: If you are not satisfied with the quality of the services provided, subject to our satisfaction guarantee policy.
- Technical Issues: In the event of technical issues or errors that significantly impact the performance or functionality of the services.
2. Refund Procedure
To request a refund, please contact our customer support team at support@media-oclock.com within few hours of the service delivery date. Please provide detailed information about the reason for your refund request along with any supporting documentation.
Once we receive your refund request, we will review it thoroughly and notify you of the eligibility of your refund within 2 business days. If your refund is approved, we will initiate the refund process promptly.
3. Refund Terms and Conditions
- Refunds will be issued using the same payment method used for the original purchase.
- Any third-party fees incurred during the refund process (e.g., transaction fees) will be deducted from the refund amount.
- Refunds may take 2 business days to be processed and reflected in your account.
- Media Oclock reserves the right to reject refund requests that do not meet the eligibility criteria outlined in this policy.
- Our satisfaction guarantee policy may supersede this refund policy in certain cases.
4. Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact us at Support@media-oclock.com Our customer support team will be happy to assist you.